This year with the addition of GoogleMail we also got the chat feature. It's great for a quick question or just to say hi. I've used the chat feature to ask our secretary a question about a purchase order. It's faster than calling and email if you see they are already online.
The text and chat abbreviations are a little overwhelming. Does anyone have all those memorizied?? I think some of those are not so appropriate either.
I like the idea of IM reference services in the library.
Skype is new to me so I'll research it a little more.
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